Introduction To Universal Banking
Banking is experiencing a technological revolution. The rise of smartphones, tablets, video tellers and other forms of electronic banking is diminishing the number of in-branch transaction. Branch footprints are shrinking when new branches open or old locations are remodeled. However, the need for sound financial advice continues to grow in all age groups and demographics. Banks must begin to address how they manage staffing in this new environment. Each bank must develop its own model for Universal Banking to meet all of the constraints with the branch, bank and competitive environment.
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