Today’s branch leadership is faced with a multitude of challenges and opportunities. Successful banks have branch leaders who are focused on motivating and engaging the team, building and increasing loyal customer relationships, mitigating risks through compliance and regulatory adherence, and accomplishing retail banking goals. In essence, the Branch Manager is the business manager. On-going education, training, and networking are essential in developing successful branch management in today’s ever- changing environment. This exciting two-part virtual series will focus on the next generation manager who will be leading the transition to customer relationship management and the skills that need to be developed to ensure they will exceed expectations and goals set for him or her. Participants will engage in discussions, small group activities, and skills practices to make sure ideas are shared and learning is entertaining and adopted.
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