IT Excellence: 8 Ways to Improve Responsiveness & Results
Are you struggling with managing Information Technology (IT) and getting results in IT? Do you want to bring IT further into alignment with the business plan? If yes to either question, this webinar is for you! Information Technology underpins modern banking and every bank has to have a comprehensive and modern IT practice in place to not only support staff, but to come along side the business to drive technology further into the organization. Tim shares the fundamental pieces of a modern, customer service-oriented IT Department, how each of these pieces relate to each other, and how to integrate them into your current IT operations. Having built a strong customer-centric IT service organization, Tim describes each component designed to improve results and drive customer centric practices into your IT Department. In this educational session designed for Information Technology leadership (IT Directors, IT Managers, and those in similar positions) and those on the senior leadership team whom Information Technology reports up through, you will learn the eight critical components of a modern IT Department and how to put them into use with systems you may already have in place. Tim shares practical implementation examples at each step, pulling on his over 30 years of IT experience to help your team implement these components.