July 28, 2021
Deposit Compliance
2:30 p.m. - 4:30 p.m.

• Regulation P and Right to Financial Privacy
  The protection and sharing of consumer financial information has continued to be a critical issue for banks related to marketing, federal government requests and confusion about when you can and cannot share information and how to disclose that to your customers.


• Complaint Management
  How you respond to complaints not only impacts your public reputation but it’s also a critical component in ensuring your compliance management system is working. We’ll review how to define a complaint, what the expectation is for your complaint response program, and, most importantly, how to make consumer complaints work for, instead of against, your bank. This presentation will cover requirements related to complaints like UDAAP and the Community Reinvestment Act.